Refunds and cancellation

The reading is currently free

No payment provider is connected at the moment (see the terms of service), so nothing is currently sold and there is no charge to refund on a reading you generate today. The rest of this page sets out the policy that will apply once payment is switched on, so it is ready in advance rather than written under pressure later — none of it currently applies.

Once payment is switched on: one-off readings

The reading would be written for you the moment you pay, so it could not be returned in the ordinary sense. You would give up the 14-day statutory cancellation right at the point of purchase, and would need to tick a box saying so before payment is taken:

I want my reading generated now, and I understand that I lose my right to cancel once it is.

We would refund in full, no questions asked, if:

• the reading was never delivered, or delivery failed;
• it was generated in the wrong language;
• you were charged more than once for the same reading;
• it arrived empty, truncated or obviously broken;
• you paid within the last 24 hours and have not opened it.

We would not generally refund because you disagree with the interpretation. Numerology is a symbolic tradition and the reading is an interpretive text — stated plainly before you pay.

Once payment is switched on: subscriptions

• Cancel any time, from the link in any email or from your account, in no more steps than subscribing took.
• Cancelling stops the next payment. The current period runs to its end and you keep every forecast already sent.
• No refunds for part-months, because each month's forecast is delivered in full at the start of the month.
• If a forecast is not delivered in a month you paid for, that month is refunded.
• You would be emailed before each renewal with the date and amount.

Bought in an app store? Those subscriptions, if offered, would be billed by Apple or Google, cancelled in the device's own subscription settings, and refunded by the store rather than by us.

How to ask

Write to the contact address published on this site. We do not currently have a published response-time commitment we can stand behind, so none is printed here — a solicitor should help set one before this policy is relied on for a real payment.

Chargebacks

If a payment is ever taken and disputed, please contact us first — we can usually resolve it faster than a bank can. Like the rest of this page, this is written ahead of payment being switched on.